1. 1.Introduction:
    1. 1.1.This Privacy Policy document constitutes an agreement betweenAll India Trinamool Congress(TMC)("Party", "us", "we" and "our") and you ("User", "you" and "your"). Your privacy is important to us and this Privacy Policy shall govern your access to and usage ofthis online platform "Didi Ke Bolo" website and associated software ('Website')operated by TMC. By visiting the website, you are accepting and consenting to the policy usage as described in this Privacy Policy.
    2. 1.2.Please read this Privacy Policy to learn about our Information (as defined in Clause 3 below) gathering and dissemination practices
  2. 2.Consent:
    1. 2.1.This Privacy Policy is being framed in view of the Information Technology Act, 2000, read with Regulation 4 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 and Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
    2. 2.2.This Privacy Policy is incorporated into and subject to the Terms and Conditions applicable to you. Capitalized terms that are used and not defined in this privacy policy have the meaning given to them in the Terms and Conditions.
    3. 2.3.Merely by visiting the Website, it is understood that you have read, understood and agreed to the terms outlined in this Privacy Policy and you agree to be bound by this Privacy Policy. You hereby consent to our collection, use, of your Information as described in this Privacy Policy. We reserve the right to change, modify, add or delete clauses from this Privacy Policy, at our absolute discretion, at any time, without any notice whatsoever. In case you wish to be aware of any changes, it is suggested that you review this Privacy Policy periodically. If at any point of time you do not agree with the terms and conditions of this Privacy Policy, refrain from using or accessing the Website.
    4. 2.4.If you use the Website on behalf of someone else, including but not limited to, using on behalf of your minor child/employer, you represent and warrant that you are authorised by such person to accept this Privacy Policy on such their behalf, and to consent on behalf of such person to our use of such person’s Information as described in this Privacy Policy.
  3. 3.Collection of Information:
    1. 3.1.'Information', for the purposes of this Privacy Policy, shall mean and include, but not be limited to, the following personal information that you provide during registration of your suggestion/problemwith the Website:




      Mobile Number

      Whats App Number


      Assembly Constituency “AC”

      Suggestion/Problem Details

      Other data that could directly or indirectly identify you; and and other information that you voluntarily choose to provide (like any information shared by you with us through emails or letters.

    2. 3.2.The Information collected from you by us may be considered as ‘personal information’ or ‘sensitive personal data or information’ under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011. During your usage of the Website, personal information which is provided by you is collected and stored by us, mainly, to ensure that you enjoy a safe, effective and customized experience. Collection and storage of your Information also enables us to provide various customised features which meet your particular needs.
    3. 3.3.As a User, you always have the option to not provide Information by choosing not to use a specific feature on the Website. Where applicable, we also indicate compulsory and optional fields. Based on your continual behavior on the Website, we may automatically track certain Information about you to do internal research on Users’ demographics and particular interests, to serve you in a better manner. You may at any time withdraw the consent provided by you, permitting us to collect, store your personal information.
    4. 3.4.To monitor and analyse the usage flow, customise promotional features and promote safety, we use data collection files such as “cookies” and pixel tags and clear gifs on certain pages of the Website. “Cookies” are small files which are stored on a User's Device (Device shall mean and include, but not be limited to either a computer or a mobile phone or any other device using which the Website is accessed). They are designed to hold a marginal amount of data specific to a particular User and Website, and can be accessed either by the web server or the User device. This allows the server to deliver a page customised to a particular User. Personal Information of the User is not stored by the said cookies.
    5. 3.5.In case your browser permits, you may decline our cookies, however, if you decline our cookies, you may be unable to use certain features on the Website. You may opt to leave them turned on.
    6. 3.6.Cookies may be placed on the Website by third parties as well, the use of which we do not control.
    7. 3.7.When you post messages on our message panels or give us any feedback through mail etc, we will collect such Information provided to us. This Information may be retained by us to resolve disputes/issues/concerns, needs, grant User support and troubleshoot problems as allowed under permissible law.
    8. 3.8.This Privacy Policy applies to thisWebsiteoperatedby TMC.The Party does not exercise control over the websites displayed as search results or links from within the Website. The Party is not liable for any act of such sites. This Privacy Policy also does not relate to any operating system used by a User to access the Website and for any Information which may be stored/collected/used by such operating system, the Party shall in no way be responsible/liable.
    9. 3.9.The Party does not make any representation related to the privacy practices or policies of such third parties or terms of use of such websites, and the Party does not guarantee the accuracy, or quality of the Information, software, sound, graphics, videos, messages or other materials available on such websites. Simply by virtue of their inclusion in the Website it must not be understood that the Party is endorsing the website, the website's provider, or the information contained therein. Visiting a third-party website linked to the Website is solely and completely done at your own risk. Kindly read the privacy policy of such third-party website prior to usage of such party website or app.
    10. 3.10.The Website may allow you to communicate with other Users or to post Information to be accessed by others, whereupon, they may collect such Information. Such Users, including their moderators or administrators, are not authorized Party representatives or agents, and their opinions or statements do not necessarily reflect those of the Party, and they have no right/power/authority to bind the Party to any contract. The Party specifically disclaims any liability for any reliance or misuse of such Information that is made available by Users in the said manner.
  4. 4.Using of Information:
    1. 4.1.Party may use your personal information:
      • for communication through Email, SMS, Calls, IVR, WhatsApp and social media platforms.
    2. 4.2.This is also to inform you that your information will never be shared with any third party. The Party collects only such personal information that is necessary and relevant for the registration of suggestion/problemby you.
    3. 4.3.Other than as specifically stated in this Privacy Policy, the Party will only disclose your Information if it is required to do so by law or similar requirements or when the Party, in its exclusive discretion, finds it necessary to do so, to ensure that its rights or rights of others are protected, to prevent harm to persons or property, to counter fraud and credit related risks, or to enforce the Terms and Conditions.
  5. 5.Securing of your data:
    1. 5.1.The Party has in place, standard security policies and technical measures to store in secured servers, protect the Information that is possesses by your use of the Website, from any unauthorized access, improper collection, use or disclosure, unlawful modification and illegal destruction or inadvertent loss. However, for any loss or theft of Information, due to unauthorized access to the User’s Devices through which the User accesses the Website, the Party shall not be held liable for any loss whatsoever incurred by the User.
    2. 5.2.The Party has reasonable security practices and has a comprehensive documented Information Security Programme consisting of operational and physical security control measures to safeguard the Information being collected.
  6. 6.Confidentiality
    1. 6.1.It is important for you to be protected against unauthorized access, your Device. Kindly ensure that you off from the Device, once you finish using the Website. If you suspect any unauthorized use of your Device, immediately notify the Party by sending an email to the Party. You shall be liable to indemnify the Party due to any loss suffered by it due to such unauthorized use of your Device.
    2. 6.2.The Party shall not be responsible for any confidentiality, security or distribution of your Information by the Party outside the scope of our agreement. Further, the Party shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of the Party including but not limited to, governmental acts, unauthorized access to Device data and storage device, crashes, breach of security/encryption, Internet service or telephone service related issues etc.
  7. 7.Compliance with legal, regulatory, and law enforcement requests:
    1. 7.1. Party will cooperate with law enforcement and government officials and private parties to comply with the Applicable Law. Partywill, in its sole discretion, disclose any information about you to such parties as necessary to respond to claims and legal processes, to protect our property and rights or the property and rights of a third party, to protect the safety of the public or an individual, or to prevent or stop illegal or unethical activity.
    2. 7.2.If the Party is legally permitted to do so, we will take reasonable steps to notify you in the event we are required to provide your information to third parties as part of a legal process.
  8. 8.Grievance Officer:
    1. 8.1.As per the Information Technology Act, 2000 and rules made there under, we are required to maintain a Grievance Officer. Accordingly, the name and contact details of the Grievance Officer are provided herein.
    2. 8.2If you find any discrepancies or have any grievances in relation to the collection, storage, use, disclosure and transfer of your Information under this Privacy Policy or Terms and Conditions, please contact the following:

For TMC:

Phone No. : 9137091370


Working hours: 10:00 am – 7:30 pm

The details of the grievance officer may be changed by us from time to time by updating this Privacy Policy

Thank you for using the Website!